Dispute Policy

Last updated: February 2026

OutValue provides structured dispute resolution for all transactions processed through the platform. Escrow and dispute protection are only available for on-platform transactions.

How disputes work

Step 1

Customer raises dispute

Reference a specific checklist item within 48 hours of completion

Step 2

Evidence submission

Both parties submit supporting evidence within 24 hours

Step 3

Mediation review

Our team reviews all evidence within 72 hours

Step 4

Resolution communicated

Outcome delivered with clear reasoning to both parties

Step 5

Appeal window

Either party may appeal within 48 hours of the decision

Possible outcomes

Full release

Payment released to business in full

Partial refund

Partial payment to each party based on work completed

Full refund

Full payment returned to customer